Inetgarden Support

Updated 9 September 2026

Inetgarden is in early access and is supported directly by the people who build it. There is no ticket queue to get lost in.

How to reach us

Email hello@inet.garden. That address reaches a person.

What to include

The more of this you can give us, the faster this goes:

• What you were trying to do, and what happened instead.
• The page or action involved — joining a session, creating a room, connecting a provider, checkout.
• Roughly when it happened, with your time zone.
• The email address on your account.
• Any error text the page showed you.

Please do not send passwords, private keys, session cookies or provider tokens. We never need them, and we will ask you to rotate anything you send us by accident.

What to expect

We aim to acknowledge messages within one business day. Early access carries no service level commitment; if we cannot fix something quickly we will tell you that plainly rather than leave you waiting.

Something is broken right now

If a session will not connect, first check whether the destination is reachable by your usual route. That separates an Inetgarden problem from a problem on the machine. Then send us what you found.

Reporting a security problem

Write to hello@inet.garden with the detail needed to reproduce it, and please give us a chance to fix it before disclosing it publicly. We will confirm receipt, keep you informed, and credit you if you would like that. We will not pursue anyone who reports a genuine finding in good faith and without accessing other people's data.

Your account and your data

Your profile page can export your account data, revoke every signed-in session, and delete your account. For anything those controls do not cover, or to exercise a data protection right, email us and we will act on it. See the Privacy Policy for what we hold.

Billing questions

Subscription changes and invoices are handled through the billing portal linked from your billing page, which Stripe hosts. For refunds or anything the portal cannot do, email us.

Meeting providers

For connecting or removing Zoom, see Using Inetgarden with Zoom.